Refund policy
Refund & Returns Policy
We accept return requests within 30 days of receiving your order.
Returns
To be eligible for a return, your item must:
- Be unused and in the same condition as received
- Be free from wear, damage, or pet hair
- Be returned in its original packaging
- Be accompanied by proof of purchase
To request a return, please contact us at:
support@harnesshug.com.au
Returns must be approved before being sent.
Return instructions, including the return address, will be provided after your request has been reviewed.
Items sent back without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs.
If, after inspection, the item is confirmed to be faulty or incorrect, we will issue a full refund including the original shipping cost.
Damaged or Incorrect Items
Please check your order upon arrival.
If your item is defective, damaged, or incorrect, contact us as soon as possible with your order details and photos so we can assess the issue.
Returned items will be inspected once received.
If we determine the item is faulty or not as described, a full refund including shipping costs will be issued.
Non-Returnable Items
We do not accept returns for:
- Items that have been used or are not in original condition
- Sale items
Exchanges
If you require a different size, please contact us to check availability.
Exchanges are subject to stock availability.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If you have not received your refund after this period, please contact:
support@harnesshug.com.au